The 2019 novel coronavirus disease (COVID-19) is a new virus of global health significance caused by infection of severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2). COVID-19 is thought to spread from person to person in close contact through respiratory droplets.

Kashi Clinical Laboratories has responded to the request from federal health officials for CLIA Certified high-complexity laboratories to begin offering testing for COVID-19. We are honored to support you and patients around the country during this health crisis by offering a real-time reverse-transcription polymerase chain reaction (real-time RT-PCR) assay.

To prioritize the most vulnerable in our community, Kashi Clinical Laboratories is working with facilities such as retirement communities and assisted living facilities to distribute test kits to healthcare workers and symptomatic patients. We are unable to offer testing for individuals.

For further questions regarding COVID-19, our testing services, collection and shipping, or results, please consult our FAQ below. If your question is not provided, do not hesitate to give us a call at (503) 206-4989.


COVID-19 General Information

How does COVID-19 Spread?

According to the US Centers for Disease Control and Prevention (CDC), COVID-19 is thought to spread from person to person in close contact through respiratory droplets. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs. It is also possible that a person can catch COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.

How do I protect myself?

Kashi Clinical Laboratories recommends following current CDC guidelines for protecting one’s self from the virus.

These guidelines include:

  • Cleaning your hands often with soap and water for at least 20 seconds
  • Avoid toughing your eyes, nose and mouth with unwashed hands
  • Avoid close contact with others outside your household
  • Maintain a 6 foot social distance from others when it is necessary to be in public
  • Cover your mouth and nose with a cloth face cover when around others
  • Cover coughs and sneezes
  • Clean and disinfect frequently touched surfaces

What are the symptoms of COVID-19?

The symptoms of COVID-19 have been reported to be wide-ranging but may include:

  • Fever
  • Cough
  • Shortness of breath or difficulty breathing
  • Chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell

COVID-19 Test Services

What test methods do you offer?

At this time we are offering detection of SARS-CoV-2 via real-time reverse-transcription polymerase chain reaction (real-time RT-PCR) assay.

We are working to bring on new testing methods including antibody testing. Please stay tuned.

Want to know more about our Testing Methods? Please read our Fact Sheet.

How do I order COVID-19 test kits from Kashi Clinical Laboratories?

At this time, we are only offering test kits to facilities.

If you already have an account with Kashi, please fill out this form, and submit by email or phone to your Sales Representative.

If you do not have an account set up with Kashi, please contact either one of our sales representatives:

Aleana Jones: or cell: 503-828-7624

Vivian Simonis: or cell: 503-828-5081

Please Note: Both sales representatives work remotely; it is better to contact them by cell phone than to call the lab.

What days are testing performed?

5 days a week – Monday through Friday

What is the Turnaround Time (TAT) for COVID-19 testing at KASHI Lab?

The intent is for results to post by the next business day once received by Kashi Lab. Samples received after 10:00am on a Friday will be stored and run on Monday.

What time do samples need to be received by Kashi Lab to get the fastest TAT?

Samples need to be received by Kashi Lab by 10:00am for a guaranteed TAT.

How sensitive is the RT-PCR test?

Our RT-PCR test has a sensitivity of 500 viral copies per ml of human sample and a limit of detection of >95%.

What type of samples do you use for testing?

We use nasopharyngeal swabs, nasopharyngeal lavage, and saliva.

Sample Collection and Shipping

How do I collect and handle samples?

  • Collect samples following the instructions, which should be included with your kits. Links to instructions are also listed above if you need additional copies. PLEASE register each kit properly before collection, and avoid handwriting patient names on the kits.
  • Immediately after collection, samples need to be refrigerated or stored on ice. Store samples inside their sealed double bagging at 2-8°C immediately after collection for up to 72 hours. Samples that will not be tested within 72 hours of collection must be frozen at -70°C and transported on dry ice.
  • Initiate transportation/shipping of the sample immediately.

How do I register my kit?

Each kit needs registration in order to link the patient to the kit.  This is where you enter your facility code and the barcode label ID for the kit.  Register each kit before you use it, here:

Do you have examples of Nasopharyngeal swab sampling or nasal wash sampling?

No. However there are many reputable sources for training on these procedures:

What days are recommended for sample collection?

Monday through Thursday for all states; Friday only if within same-day courier transport to Portland, Oregon by 5pm.  This may change in the near future to increase testing times based on demand.

How do I ship samples?

  • If sample has been refrigerated, ship at 2-8°C.
  • Samples need to be in three leak-proof layers. Kashi provides double bagging for sample collection, but each Facility needs to provide the third leak-proof container that can maintain the shipping temperature.
  • If the sample is shipped overnight and will go on a plane, the box is required to be labeled as UN3373. Shippers such as FedEx sell UN3373 containers that even come with temperature control units in the box.

Are there any days your laboratory is closed?

Kashi Clinical Laboratories is open Monday-Friday, 8am to 6:30pm. We are not open on the weekends. Additionally, we do observe several holidays on which our laboratory closes. These include:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day


How will results be reported?

COVID-19 test results for each patient are uploaded to your portal account with one of the following results:

  • Detected
  • Not detected
  • Indeterminate
  • Invalid

How do I view the results?

  • The email supplied for the Facility Code is used to create your portal account. Look for the reset password email (check spam), and log in to the portal:
  • Within 24 hours of receipt (and no more than 48 hours) the results will be ready on the Kashi Lab web portal.
  • You will receive an email from when a report has been uploaded. To access reports, use the Search Reports and Documents link on the left-hand side of the screen.  From this screen, you can enter a date range and/or a patient name.  You can also just click the SEARCH button, which will cause all reports to come up with the newest at the top.  From here, click the Download link on the right-hand side of the screen to download the desired report. You can also search your sample submission history under Search Samples.

All positives and negatives are reported to the State of Oregon within 24 hours of reporting

What does it mean if the results are indeterminate or invalid?

An ‘invalid result’ means that the specimen was run twice, and the results were unable to be determined. A new specimen needs to be sent.